Customer needs are changing rapidly as we all learn to live with the short and long term impact of the pandemic. Deeply understanding these dynamic demands and figuring out how your business can meet them will be critical to survival as we head deeper into recession, so we’ve organised a day of practical and thought-provoking opportunities to enable you to get closer to your customers.

The rapid adoption of remote working has given businesses the opportunity to rewrite their own rules, but can you keep employees truly connected, motivated and engaged? The entire employee experience needs unpacking and rebuilding to ensure successful hybrid working.

The mental, emotional and physical fitness of employees is crucial, now more than ever - and the heightened responsibility to maintain this wellbeing is a heavy burden for leaders, HR and Internal Comms, but vital to business and personal success. 

Successful remote working requires particular skills, it's not simply a case of moving the offline world online. We're partnering with our expert connections to bring you the skills, techniques and mentality required to get the most out of your teams, and yourself, while distributed working. 

2020 was a year of great change and transformation, with Covid-19 forcing many to turn their working environment upside down. Now the return to the office is on the horizon we thought we'd end our festival by exploring how to create a welcoming safe space and the perfect environment (both physical and virtual) to get the best out of people.

A virtual festival designed to help businesses and individuals set up for a successful 2021 and beyond.

Across 5 days in January, Fluxx hosted a virtual festival in partnership with some of their expert friends. The future of work is here and reimagining the way we work is a mammoth topic; so we unpacked it through 5 lenses, and offered up a curated toolkit of digital experiences to help business and individuals set up for success in 2021 and beyond.

These 5 themes were driven by our ear to the ground insight on the needs of businesses navigating the changing time. Each day we broke down one of these themes and change makers and business leaders were invited to join our handpicked experts, who explored each lens through a variety of curated digital experiences.

Re-connecting with the post Covid customer

To keep things simple and to fit into busy January diaries our digital experiences came in 3 formats each day. 

What customer shopping habits are gone forever and what's here to stay?

Breakfast Roundtable

READ THE WRITE UP

Customer closeness in an increasingly digital world

Fireside Conversation with Dell Technologies, Freedom & Cazoo

WATCH RECORDING

Reimagining the employee experience for hybrid working

Fireside Conversation with Telefonica, Cardano & Catherine May Associates

WATCH RECORDING

Learn to host team rituals using Miro

Lunch, Learn, Do

How will purpose driven brands be more successful at sustained hybrid working?

Breakfast Roundtable

READ THE WRITE UP

Good mental fitness is an important business asset in its own right

Fireside Conversation with Bupa, Consciously Digital & Self Central

WATCH RECORDING

Embrace the unknown with Abracademy

Lunch, Learn, Do

How can companies take responsibility for their employees mental fitness?

Breakfast Roundtable

READ THE WRITE UP

We can’t just simply sustain hybrid working, people need to be retrained 

Fireside Conversation with LinkedIn, Ageas & Sensee

WATCH RECORDING

Innovation Starter Kit Taster: Demystifying problem solving

Lunch, Learn, Do

How do you recruit in, and for, sustained hybrid working?

Breakfast Roundtable

READ THE WRITE UP

Why is emotional intelligence going to be the number 1 leadership skill in 2021?

Breakfast Roundtable

READ THE WRITE UP

The concept of 'the office' as we know it has been blown out of the water

Fireside conversation with Mars, OCS Group & Seasalt

WATCH RECORDING

Inclusive Design Thinking with Novoda - Creating great products for real people

Lunch, Learn, Do

Problem Framing Masterclass

Lunch, Learn, Do

The Breakfast Roundtable

Start your day with some stimulating discussion. Expect a variety of cross-industry perspectives and experiences, grab yourself a cup of coffee and share your point of view.

Learn new skills on your lunch break.  Expect to roll up your sleeves and get stuck into an expert workshop and come away having expanded your knowledge.

The Lunch, Learn, Do

Round off each day with our 3 expert guests as they share their industry-leading thoughts and views. Expect interesting, informal discussion and your questions answered.

The Fireside
Conversation

Rhythms and rituals to foster togetherness

Rewriting our responsibilities to our people

Building capabilities for a resilient workforce

Setting up for success in a hybrid world

"I thought the sessions were amazing! I particularly liked the morning roundtables and lunch and learn masterclasses. Toby’s Innovation Kit Starter session and Friday’s Problem Framing one were full of useful exercises and techniques, and the Future of work round table was really inspirational."

Senior Customer Design Manager, HSBC

"What a fantastic job the Fluxx team did hosting this week’s events - it was fantastic to be part of and to listen to so many insightful sessions."

Customer Proposition Manager, Ageas

"Thanks for organising such informative sessions. It’s always great getting together with people from different companies to share ideas and learn on this topic. Time did fly by though…!"

Head of Longevity, Pacific Life Re